What is the first step in the troubleshooting process according to best practices?

The first step in the troubleshooting process is identifying the problem. This step is crucial because it sets the foundation for effective troubleshooting. Without accurately pinpointing the issue, any efforts to resolve it may be misguided or ineffective. Identifying the problem involves understanding the symptoms and gathering necessary information about the issue at hand. This can include observing error messages, assessing user complaints, or inspecting the system's behavior. A clear understanding of the problem allows for a more structured approach to finding a solution.

Subsequent steps, such as gathering additional information, testing potential solutions, and documenting findings, rely heavily on having a well-defined problem. Thus, starting with the identification of the problem ensures that the technician is focused and informed as they progress through the troubleshooting process.