What type of issues can technical support generally help resolve?

Technical support plays a crucial role in resolving a wide array of issues that users encounter with their technology. The correct answer, which encompasses both hardware and software issues, reflects the comprehensive nature of technical support services.

Hardware issues may include problems with physical components like hard drives, printers, or monitors, while software issues can range from installation errors, application crashes, to operating system glitches. This variety ensures that technical support can address a user's immediate concerns effectively, whether they relate to devices or the programs that run on those devices.

By being equipped to handle both types of problems, technical support can provide a complete solution for users, streamlining the process of troubleshooting and enabling smoother user experiences. This holistic approach is essential because often, hardware malfunctions can lead to software issues and vice versa, making it important for support teams to be adept in both areas.

The focus on only one type of issue, as suggested by the other choices, limits the scope of assistance that users can expect, which does not align with the typical responsibilities of technical support teams.